Like most businesses, we measure success by many elements: the people we work with—customers, partners, and colleagues; the places we gather to problem-solve; and the things we create together. By any measurement, it was a great year for Agencyport.
Behind the collective effort to improve the business of P&C insurance are teams of really smart, really dedicated people. At the top of that list are our customers, and the myriad projects they tap us to work on.
We partnered with The Hartford for a game-changing small commercial online quoting and new business solution for their agents. In the Workers’ Comp space, we launched a new submission and online quoting solution for Employer’s. A recent project with Massachusetts Property Insurance Underwriting Association eliminated internal rekeying of data for the carrier, vastly improving response time to their producers. And while longstanding customers like Arbella continue to reap great value from their web portal, even as they and the industry evolve, new customers like Capital Insurance Group are just beginning the journey.
Speaking of people… we know a good thing when we see it, or them. And we see them every day when we come into the office. Those engineers, architects, sales and marketing critters, project managers, interns, analysts and directors are what make AP tick. And while our customers do their part to keep them busy, we do ours to keep them happy. One way this year was the kick-off of AP Days. One Friday each month, employees are given the chance to work on something they’re particularly interested in, even if it’s outside their regular responsibilities. AP Days has spawned everything from community involvement to product development Hackathons. Who knows what 2014 will bring. While we’re smart enough never to get complacent on the company culture front, something does seem to be working. Last month, we were honored to be recognized as one of the Best Places to Work in Boston by the Boston Globe. We are really excited about the trophy glassware, but when we do awards, we tend to get creative. At our recent holiday party, we recognized our recent additions to the 5 year club with our traditional magazine covers. Check out this year’s group:
Our autumn Annual Conference is a very big deal to us. We see it as the single best opportunity to gather all of our customers and partners together in a single place to chip away at industry issues. This year’s conference focused on our ongoing collection of industry and agent insight and a new vision for our roadmap. Systems of Engagement, integration kits and our new partnership with Guidewire were all unveiled. If you’ve never attended our conference, you now have your first 2014 new year’s resolution.
Ah, yes, the center of it all: Agencyport solutions 2013.
The roll-out of BookSmart® version 2.5 added Data Encryption At Rest for added customer security, as well as capabilities for Standalone Personal Umbrella business and Multi-Location Personal Homeowners policies. These lines joined the other nine personal and commercial lines of business that BookSmart® currently handles.
It was also a big year for Turnstile, which, with its latest release, now supports all major Commercial Lines and 346 form editions. The Turnstile team also added enhancements to the product’s OCR capabilities improving the reading and processing of scanned forms.
Arguably the biggest news, however, was the introduction of AgencyPortal version 4.6. Featuring Responsive Web Design (RWD) capabilities, 4.6 allows carrier portal designs to auto-adapt to different devices, letting Agencyport customers offer seamless web experiences to customers and agents wherever they are and on whatever device they’re using—no matter what size the next iPhone is!
Time Flies When You’re Having Fun
It’s true. It was a quick twelve months. Not enough time. While we’re proud of the year’s progress, there’s a ton left to do… Bridging the technology divide between carriers and their distribution channel partners so that both can grow more profitably is an enormous task. And it’s ours! Imagine… those beautiful core policy system workhorses walking hand-in-hand, seamlessly, with the latest, fastest, most agile web, tablet and mobile device technologies. Bring tears to your eyes? Us too. Watch this space.
And please have a safe and happy holiday season.